Call Center Integration

 To maximize call center performance and to improve service quality, TCA add other call processing technologies such as Interactive Voice Response, Voice Recognition, Predictive Dialers, Unified Messaging and E-Commerce. Further enhancements can be achieved by linking voice processing systems with computers, databases and the Internet using a Computer Telephone Integration (CTI) application.

What TCA Can Do For You
  • Design customized integrated call center application enhancements
  • Integrate back office functions with E-commerce and Call Center operations
  • Integrate voice and voice over IP applications
  • Prepare IVR scripts, screen layouts, screen pops and call flows
  • Facilitate work flow and process redesign.
  • Obtain customer feedback through focus groups, surveys and/or test markets

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